Refusals · Skilled visas
Skilled visa refused: when the points in the EOI could not be proven
The points-tested visas are decided on a single arithmetic question: were the points claimed at invitation the points you held at invitation. Most 189, 190 and 491 refusals are a no to that question, and most of those come from employment. Years counted that the assessing authority had not deemed skilled, references that did not show the duties, an employer who did not confirm, an English result a band short in one component, a skills assessment that expired a week before the invitation. This guide sets out why these refusals happen, what each costs, what can be reviewed, and how the next expression of interest is built so that it survives.
By Keshab Chapagain, registered migration agent (MARN 1576536) since 2015 · WIDEN, Sydney · Reviewed October 2026
Keshab Chapagain · MARN 1576536 · Registered since 2015 - Criterion
- Points at invitation at least the invited score
- Commonest cause
- Employment not skilled, not verified, or pre-deemed date
- Charge
- Not refunded
- Review
- Onshore applicants, within the letter’s period
- New EOI
- Immediately, with provable claims
- Escalates to
- PIC 4020 if the claim was knowing
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Thirty minutes to know whether the points were there and misread, or not there at all. The answer decides review or a new EOI.
In the consultation I read the decision record against the assessing authority's letter, the references and the test results, identify exactly which points fell and why, confirm the review deadline, and tell you whether review has prospects or whether the honest score is the one to lodge next. If the letter raises PIC 4020, that comes first.
What it costs. $330 inc. GST for 30 minutes by video with Keshab Chapagain (MARN 1576536), credited in full against our professional fee if you engage WIDEN. Advice confirmed in writing after the session.
The criterion
An applicant for a 189, 190 or 491 must have, at the time of invitation, a score under the points test that is at least the score on which they were invited. Every claim in the expression of interest is tested against evidence as at the invitation date. A shortfall of a single point fails the criterion; the visa is not granted at the lower score, because the invitation was issued in a round where the lower score might not have been invited at all. The decision record sets out each claim, the points the Department accepted, and the reason for any it did not, and that record is the document every step below starts from.
Employment
- Before the deemed-skilled date. Many assessing authorities state in the outcome letter the date from which the applicant is considered skilled, after deducting a qualifying period. Employment before that date does not count, whatever the duties. This is the single largest cause of points refusals for applicants assessed by the Australian Computer Society and some trades authorities, and it is visible in the letter before the EOI is lodged.
- Not at the required skill level. The duties shown in the references must match the nominated occupation at the skill level the occupation carries. A reference that lists a title and dates, or duties of a lower-level role, does not establish skilled employment.
- Not verified. The Department contacts employers. An employer who does not respond, who cannot be found at the address given, or who describes the role differently, leaves the claim unproven. Overseas employment with a reference signed by a relative is checked hardest.
- Not full time, or not continuous. Part-time employment counts pro rata where the hours are shown; employment with unexplained gaps is counted by the periods evidenced, not the period claimed.
- Self-employment without business registration, tax records and client evidence is the hardest category to prove and the one most often reduced; the self-employed evidence guide sets out what it takes.
English
Proficient and superior English are claimed by component, not by overall score, and a single component below the threshold drops the claim to the next level down: ten points at proficient become none, twenty at superior become ten. A result older than three years at the date of invitation does not count at all. A test sat after the invitation cannot be used for that application. The by-component thresholds for each test are on the English test scores page, and the EOI is checked against them before it is lodged, not after.
Skills assessment
The skills assessment must be valid at the date of invitation and must be for the occupation nominated in the EOI. An assessment that expired between lodging the EOI and receiving the invitation fails the criterion for the visa itself, not merely for points. An assessment for a related occupation with a different code fails the nomination. Where the authority's letter sets out the deemed-skilled date or recognises only part of the employment or qualification, the Department follows the letter; it does not re-assess in the applicant's favour.
Qualifications
Points for a qualification are given at the level the Department recognises it as comparable to under the Australian framework, which is usually the level the assessing authority stated. A degree that the authority assessed as comparable to a diploma earns diploma points. Australian study points need the two academic years in a registered course to be shown with transcripts, and regional study points need the campus and the residence to be shown with addresses. A doctorate claimed as a research qualification needs the award, not enrolment.
Partner points
Points for a partner's skills need the partner's own positive skills assessment, competent English and age under 45, each evidenced at invitation; points for a partner's competent English need the test result; points for having no partner or an Australian partner need the status shown. A partner who was added after invitation, or whose assessment arrived after it, provides none of these for that application. The partner claims are the second most common place a score falls, because they are the ones the primary applicant checks least.
Age
Age points are those for your age on the date of invitation, and the age limit of 45 applies on that date too. An EOI that still claims the points of a younger bracket after a birthday is invited on a score the applicant no longer holds. The Department does not adjust the EOI for birthdays, and the invitation does not wait for them. It is the simplest refusal to avoid and one of the commonest.
What the refusal costs
- The visa application charge, which is not refunded on refusal.
- The invitation, which is spent; a new one needs a new EOI and a new round.
- For an applicant in Australia without another substantive visa, the section 48 bar on most onshore applications, so that the next points-tested application, other than a 190, 491 or 494 with a nomination, is lodged from outside Australia. The section 48 guide sets out the exceptions.
- The refusal on the file, read against every later claim.
- Where the Department found the overclaim was purposeful or a document bogus, the three-year exclusion under PIC 4020, which is the one that matters most and is argued first.
Review
An applicant who was in Australia when the application was made can usually apply to the Administrative Review Tribunal within the period on the decision letter, and holds a bridging visa while it runs. The Tribunal decides the same points criterion on the evidence as at invitation, so review succeeds where the evidence of the points existed and was misread or not considered, and fails where it did not exist. An English result or an employment reference obtained after the invitation does not help. For an applicant outside Australia, a 189 refusal generally carries no review right, and a 190 or 491 refusal carries one only through the nominating state's involvement; the decision record states the position. The ART review guide covers the process.
Rebuilding the EOI
A new expression of interest can be lodged at once. It claims the points the decision record accepted, plus any that have genuinely been earned since: a new English result, a further year of employment after the deemed-skilled date, a partner's assessment now in hand. It nominates the occupation the skills assessment names, with the assessment renewed if it will lapse. It is consistent with what the Department found, because the next decision-maker reads both files, and an EOI that quietly reinstates a rejected claim is the fastest route to a second refusal with a worse letter. Whether the honest score is competitive is a question for the rounds data, and the EOI guide sets out how to keep it that way.
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General information only, current at October 2026; not advice on your own case. The points test in Schedule 6D and the criteria for subclasses 189, 190 and 491 in Schedule 2 of the Migration Regulations 1994, as in force at the date above. Outcomes depend on the Department’s assessment of each application; no registered migration agent can guarantee a result (Code of Conduct, Migration Agents Regulations). Keshab Chapagain, MARN 1576536.
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Pick a time — no enquiry needed →Questions we get asked first
I had 85 points in my EOI but only 75 were accepted. Why was I refused rather than granted at 75?
Because the criterion is that your score at the time of invitation was at least the score you were invited on. An invitation issued on 85 points cannot be satisfied by 75, however far above the minimum 75 is. The application fails the points criterion and the charge is not refunded. The remedy is a new EOI claiming the points you can prove, and a new invitation.
Why was my overseas employment not counted?
Usually one of three reasons: the assessing authority's outcome letter deemed you skilled from a date later than the employment you claimed, so the earlier years do not count; the references did not show duties at the required skill level for the nominated occupation; or the employment could not be verified when the Department contacted the employer. Each is a different problem with a different fix in the next EOI.
Can I review the refusal at the Tribunal?
If you were in Australia when you applied, usually yes, within the period on the decision letter. The Tribunal decides the same criteria on the evidence as at the time of invitation, so a review succeeds where the evidence existed and was misread or mishandled, and fails where the points genuinely were not there. If you applied from outside Australia, a 189 refusal usually has no review right and the path is a new EOI.
Does a refusal stop me lodging a new EOI?
No. The EOI system is separate from the application. You can lodge a new EOI immediately with corrected claims, and you will be ranked and invited on it like anyone else. What the refusal does is sit on the file: the next application is read against it, and the claims in the new EOI must be consistent with what the Department found.
When does a points refusal become a PIC 4020 refusal?
When the Department finds that the overclaim was not a mistake but a purposeful false statement, or that a document supporting it was bogus: a reference letter the employer did not write, a qualification that does not exist. That refusal carries a three-year exclusion from most visas. A points refusal on honestly miscounted employment is not that, and the letter says which it is.
What does the consultation cost?
A$330 inc. GST for 30 minutes by video with Keshab Chapagain (MARN 1576536), credited in full if you engage WIDEN. For a refusal with a review deadline the 60-minute session at A$550 is usually right.
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