RPL – SITXCOM010: Manage Conflict
Diploma of Hospitality Management – Core Unit
Conflict is an inevitable part of any workplace—but skilled professionals know how to resolve it effectively. If you’ve managed customer disputes, mediated team issues, or resolved operational tensions in hospitality environments, WIDEN can help you gain recognition through RPL (Recognition of Prior Learning) for the unit SITXCOM010 – Manage Conflict, a core component of the SIT50422 Diploma of Hospitality Management.
About This Unit
SITXCOM010 – Manage Conflict focuses on identifying potential conflict situations, handling them professionally, and implementing long-term strategies to avoid recurrence. This unit applies to hospitality professionals who often deal with service complaints, staff disputes, or operational disagreements—especially in roles that require diplomacy, leadership, and sound judgement.
This skillset is essential in fast-paced, customer-focused environments like restaurants, hotels, cafés, and event venues, where tensions can arise and need immediate, calm resolution.
Key Competencies in This Unit
Through RPL for SITXCOM010, you demonstrate your capability to:
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Recognise early signs of conflict in workplace or customer interactions
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Use effective communication and negotiation techniques to resolve disputes
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Follow organisational procedures for conflict resolution
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Respond to emotionally charged situations with empathy and professionalism
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Maintain a safe, inclusive, and respectful work environment
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Document conflict incidents and apply learnings to prevent future issues
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Escalate unresolved conflicts appropriately while maintaining team harmony
Ideal Candidates
You may be eligible for RPL if you’ve worked in roles such as:
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Hospitality Manager
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Guest Services Manager
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Operations Supervisor
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Customer Experience Leader
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Team Leader or Department Head in hospitality environments
Suitable for individuals with:
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Leadership or supervisory experience in customer service teams
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Experience developing or improving service policies or processes
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Involvement in staff coaching or quality assurance
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Strong problem-solving and guest relationship management skills
Types of Evidence You Can Provide
Our team at WIDEN will guide you through compiling evidence such as:
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Customer service policies or SOPs you’ve created or implemented
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Training plans or staff development initiatives
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Quality assurance reports or service audits
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Customer satisfaction survey results
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Records of feedback, complaints, and resolution actions
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Performance appraisals or reference letters from senior management
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Written statements outlining your responsibilities and contributions
Why RPL with WIDEN?
Specialists in Hospitality RPL Pathways
Direct Connections with Approved RTOs
Registered Migration Agent Support (if applicable)
Streamlined Process from Application to Certification
Personalised Guidance to Build a Strong Evidence Portfolio
Take the Next Step in Your Hospitality Career
This unit is essential for progressing into management and leadership roles within the hospitality industry. With WIDEN’s support, you can convert your practical experience into a nationally recognised qualification—without repeating what you already know.